Getting service
Getting service
With the original purchase of an IBM hardware product, you have
access to extensive support under warranty. Be sure to retain your
proof of purchase to obtain warranty service.
For hardware product assistance covered under the terms of the IBM
Statement of Limited Warranty, you may call the IBM Personal
Computer HelpCenter (1-800-772-2227 in the U.S.)
The following services are available during the warranty period:
Problem determination: Trained personnel are available to
assist you in determining whether you have a hardware problem
and deciding what action is necessary to fix the problem.
IBM hardware repair: If the problem is determined to be caused
by IBM hardware under warranty, trained service personnel are
available to provide service.
Engineering change management: Occasionally, changes may
be required after a product has been sold. IBM or, if authorized
by IBM, your reseller will make Engineering Changes (ECs)
available that apply to your hardware.
To prepare for your call, fill in the blanks of the recording sheets
(refer to “Recording sheets” on page 42) with information about your
computer. If possible, be at your computer when you call.
The following items are not covered:
Replacement or use of non-IBM parts or nonwarranted IBM parts
Configuration of BIOS as part of an installation to device drivers
Installation and maintenance of network operating systems
(NOS)
Installation and maintenance of application programs
40 IBM ThinkPad T20 User's Reference
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