20
ENGLISH
Troubleshooting
Error
code
Description Possible causes of the error Solution
after 10 sec.
Continuous key activation
detected.
Water or cookware placed on
Control panel.
Remove water or cookware from glass
and Control panel.
ER21
The internal temperature of
electronic parts is too high.
Let the hob cool down.
ventillation.
If error persists, please contact After
Sales Service.
E2
Corresponding
cooking area is
Empty or wrong cookware.
Pot or glass temperature is too
high.
Electronic temperature too high.
Let the hob cool down.
Use appropriate cookware.
Do not heat-up empty pots.
E3
Corresponding
cooking area is
Wrong cookware.
Cookware is losing its magnetic
characteristics and may lead to
induction hob damage.
Use appropriate cookware.
The error is automatically cancelled
after 8s and the cooking area can be
used again.
In case of further upcoming errors
cookware have to be changed.
If error persists, please contact After
Sales Service.
E6
Cooking area cannot
be turned on.
Power supply voltage and/or
frequency is out of range.
Check mains voltage and/or frequency.
If needed contact After Sales Service.
E8
Cooking areas are
Fan failure.
Fan blocked by dust or fabrics.
Clean and remove foreign bodies from
fan.
If error persists, please contact After
Sales Service.
EH
Corresponding
cooking area is
Temperature sensor stuck for
cooking area.
Not enough temperature change
detected after switching on the
hob.
again after cooling down.
If error persists, please contact After
Sales Service.
U400
Overvoltage due to wrong electrical connection.
Disconnect the hob from the power
supply.
Reconnect the hob accordind to
provided schematics.
If error persists, please contact After
Sales Service.
E4
E5
E7
E9
ER20
ER22
ER31
ER36
ER40
ER47
EA
Disconnect the hob from the power supply.
Wait a few seconds then reconnect the hob to the power supply.
If the problem persists, call the service centre and specify the error code that appears on the
display.
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