24
Error Cause Solution
The motor is not running
Electrical issue, error
code present
Request technical assistance
The drive wheel does not
turn
Problems with the
brakes
Adjust the brakes; if the problem
persists, request technical
assistance
Motor is blocked Check that the wheel is properly
tightened, check that the wheel
turns without starting the
vehicle. If the problem persists,
request technical assistance
The motor stops while it is
running
Motor overheating Stop the vehicle and wait for it to
cool
Presence of error code Request technical assistance
After charging it, the item
does not switch on or it
switches off after a few
km.
Damaged battery Request technical assistance
The battery does not
charge or the item does
not switch on
Connection problems Request technical assistance
The battery is not
connected (models with
removable battery)
Check that the power connector
is connected.
The battery is depleted Chargethebatteryto100%
Damaged battery Request technical assistance
Problems with the
battery charger
Replace the battery charger
12. Troubleshooting
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