Junos OS Documentation and Release Notes
For a list of related Junos OS documentation, see https://www.juniper.net/documentation/software/junos/.
If the information in the latest release notes differs from the information in the documentation, follow the
Junos OS Release Notes.
To obtain the most current version of all Juniper Networks
®
technical documentation, see the product
documentation page on the Juniper Networks website at https://www.juniper.net/documentation/.
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC).
If you are a customer with an active J-Care or Partner Support Service support contract, or are covered
under warranty, and need postsales technical support, you can access our tools and resources online or
open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User
Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
•
Product warranties—For product warranty information, visit https://www.juniper.net/support/warranty/.
•
JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day, 7 days a week,
365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called
the Customer Support Center (CSC) that provides you with the following features:
•
Find CSC offerings: https://www.juniper.net/customers/support/
•
Search for known bugs: https://prsearch.juniper.net/
•
Find product documentation: https://www.juniper.net/documentation/
•
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
•
Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
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