This troubleshooting guide is for general aid only. Kohler Authorized Service
Representatives can resolve any related electrical problems. For warranty
service, contact your dealer or wholesale distributor.
General Functions
Phenomenon Possible Causes Recommended Solution
1. The unit does
not work.
A. power failure occurred.
B. The power cord is
disconnected.
C. Ground-Fault Circuit
Interrupt (GFCI) may be
tripped.
D. The seat fails to detect
user.
E. Thermal protector auto
protection is activated.
F. None of the above
solutions take effect.
A. Wait until the power is
restored.
B. Insert the power cord into
a power outlet.
C. Press the re-set button on
the plug.
D. Contact seat sensing
area.
E. Place product at ambient
temperature for some time.
F. Contact a Kohler Service
Representative.
2.Bidet seat is
loose.
A. Screws and nuts are
loose.
A. Tighten the screws
and nuts according to the
Installation Guide.
3. Water does not
spray out of the
wand.
A. The seat fails to detect
user.
B. Water supply failure.
C. Filter is clogged.
D. None of the above
solutions take effect.
A. Contact seat sensing
area.
B. Power off, remove water
supply fault and power on
again.
C. Refer to
“
CLEAN FILTER
”
section.
D. Contact a Kohler Service
Representative.
4. No water flow. A. The water supply valve is
turned off.
B. The seat-on sensor fails
to detect the user.
A. Open the water supply
valve.
B.Check how to activate the
seat in the
“
INSTALLATION
INSPECTION
”
section of the
“
Installation Guide."
TROUBLESHOOTING / 疑难解答
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