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1. No light on the buon.
➔ The machine has turned “OFF” automatically; push the buon to turn the machine “ON”.
➔ Check the mains, voltage, and fuse.
2. No coee.
➔ Check that the light on the buon is GREEN.
➔ Check that the water tank is filled and is well positioned.
➔ Check that a fresh capsule is inserted in correct position, that the machine head is closed and push the buon to start.
➔ Descale if necessary.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
3. Coee is not hot enough.
➔ Preheat cup with hot drinking water from the tap.
➔ Descale if necessary.
4. Unusual coee flow.
➔ Check that the water tank is well positioned.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
➔ Descale if necessary.
5. Water leakage.
➔ Check that the water tank is well positioned.
➔ Empty and clean the capsule container.
➔ If problem persists, call the Nespresso Club.
6. Capsule is not ejecting correctly.
➔ Open the machine head. Remove the power cord from the grid. Clean the metallic
clamps with precaution. Be careful of the sharp edges in the machine head.
➔ If problem persists, call the Nespresso Club.
7. Coee leakage.
➔ Open the machine head and let the capsule be ejected. Then perform a cleaning.
➔ Empty and clean the cup support.
➔ Descale if necessary.
➔ If problem persists, call the Nespresso Club.
8. Machine turns to “OFF” mode.
➔ To save energy the machine will turn o aer 9 minutes of non-use.
➔ See paragraph on “Energy Saving Concept”.
9. Coee grounds in the cup.
➔ Start the cleaning procedure. See paragraph on “Cleaning”.
GREEN LIGHT
10. The machine does not start and has GREEN steady lights.
➔ Check the machine head is properly closed.
➔ If you want to brew a Alto, Mug, Gran Lungo or Espresso, check that a fresh capsule is inserted in correct position, that the
machine head is properly closed and push the buon to start.
11.
GREEN light blinking continuously and machine not
running.
➔ The machine is heating up and it will take maximum one minute to be ready.
12. GREEN light turning while machine is running.
➔ This indicates the machine is working properly.
TROUBLESHOOTING
ASSISTANCE VIDEOS ARE AVAILABLE ON
WWW.NESPRESSO.COM VISIT THE “MACHINES” SECTION
11065_UM_ARES_C_Krups.indd 24 16.05.17 14:03