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Chapter 5. Troubleshooting
Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This section lists frequently asked questions and tells where you can find detailed answers. For details
about each publication included in the package with your computer, see Lenovo V470/V570/B470/
B570/B570e Setup Poster.
What safety precautions should I follow when using my computer?
See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.
How can I prevent problems with my computer?
See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.
What are the main hardware features of my new computer?
More information can be found in Chapter 1 and 2.
Where can I find the detailed specifications for my computer?
See http://consumersupport.lenovo.com
.
I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory,
or the keyboard.
See “Appendix A. CRU instructions” on page 40 of this guide.
Where are the recovery discs?
Your computer did not come with a recovery disc. For an explanation of the alternative
recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 33.
How can I contact the customer support center?
See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.
Where can I find warranty information?
For the warranty applicable to your computer, including the warranty period and type of
warranty service, see “Appendix B. Lenovo limited warranty” on page 49.
How can I install the device drivers?
A compatible device driver is a requirement to ensure correct operation and performance of
each component in your computer. If your computer is pre-installed with an operating
system, Lenovo provides all drivers that you need in your hard disk.
What can I do if the backup process fails?
If you can start the backup feature without a problem, but it fails during the backup process,
please try the following steps:
1
Close other applications, then restart the backup process.
2
Check if the destination media is damaged, try to select another path and then try again.
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