12
Problem Possible Solution
Air purifier will not turn
on or respond to button
controls.
Plug in the air purifier.
Plug the air purifier into a dierent outlet.
Disconnect the AC power adapter from the air purifier and
reconnect it.
Check to see if the AC power adapter is damaged. If so, stop using
the air purifier and contact Customer Support (see page 16).
The air purifier may be malfunctioning. Contact Customer Support
(see page 16).
Airflow is significantly
reduced.
Make sure the filters are removed from their packaging and
properly in place (see Getting Started, page 6).
Press the Control Button to increase fan speed.
Leave at least 15 inches / 38 cm of clearance on all sides of the air
purifier.
The Pre-Filters may be clogged by large particles, such as hair
or lint, blocking airflow. Clean the Pre-Filters (see Cleaning the
Filters, page 9).
Replace the filters (see Replacing the Filters, page 11).
Air purifier makes an
unusual noise while the
fan is on.
Make sure the filters are properly in place with plastic packaging
removed (see Getting Started, page 6).
Make sure the air purifier is operating on a hard, flat, level surface.
Replace the filters (see Replacing the Filters, page 11).
The air purifier may be damaged, or a foreign object may be inside.
Stop using the air purifier and contact Customer Support (see
page 16). Do not try to repair the air purifier.
Poor air purification
quality.
Press the Control Button to increase fan speed.
Make sure no objects are blocking the sides or top of the air
purifier (the outlet or inlets).
Make sure the filters are removed from its packaging and properly
in place (see Getting Started, page 6).
Close doors and windows while using the air purifier.
If the room is larger than 161 ft
2
/ 15 m
2
, air purification will take
longer. The air purifier may not be as eective in significantly larger
rooms.
Replace the filters (see Replacing the Filters, page 11).
TROUBLESHOOTING
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