236
FAQ
CATEGORY
SUB-CATEGORY QUESTION ANSWER
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s
Settings menu?
How to perform a factory reset:
1. Turn the phone off.
2. Press and hold the following keys (on
the back of the phone) at the same
time: Volume Down Key
+
Power/Lock Key
for
approximately 10 seconds.
3. Release both of the keys when the
System recovery screen is displayed.
4. The following options are displayed:
Continue Power up, Safe mode,
Factory data reset, Wipe cache, and
Power down. Press a Volume Key
to scroll to the desired option, then
press the Power/Lock Key
to
confirm.
NOTE Highlight Continue Power
up to simply restart your phone
without performing a hard reset.
5. If you choose Factory data reset,
press either of the Volume Keys
(on the Factory data reset screen) to
highlight Yes, (or No to exit) then
press the Power/Lock Key
(on
the back of the phone) to confirm.
6. Your phone will perform a hard reset
and erase all personal data from the
phone’s memory.
Attention:
If a factory reset is performed, all
installed apps and user data will be
erased. Please remember to back up
any important data before performing a
factory reset.
Power Reset
The phone is
locked-up and does
not function. How can
I reset it?
In the case of a malfunction or lock up
error, press and hold the Power/Lock
Key
(on the back of the phone) for 8
seconds to reset the phone.
To power off, press and hold the
Power/Lock Key
for 2 seconds
longer.
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