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SMART DIAGNOSIS™
SMART DIAGNOSIS™
Using the Smart Diagnosis™
Function
Use this function if you need an accurate diagnosis
by an LG Electronics service centre when the
product malfunctions or fails. Use this function only to
contact the service representativ e, not during normal
operation.
1
When instructed to do so by the call centre, hold
the mouthpiece of your phone over the Smart
Diagnosis™ logo on the controller.
Max
10 mm
NOTE
•
Do not touch any other buttons.
2
With the door opened, press and continue to
hold the Clear button for 3 seconds so that
Loc appears
on the display. Continue to hold
the Clear button for a further 5 seconds until '5'
appears in the display.
(so, the Clear button will need to be held for 8
seconds continuously).
A tone will then emit from behind the Smart
Diagnosis symbol.
3
Keep the phone in place until the tone
transmission has finished. The display will count
down the time.
4
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
NOTE
•
For best results, do not move the phone while
the tones are being transmitted.
•
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
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