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LG SN11RG User Manual

LG SN11RG
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Page #50 background image
4 Troubleshooting
Troubleshooting50
Troubleshooting
4
Troubleshooting
General
Symptoms Cause & Solution
The unit does not work
properly.
y
Turn off the power of this unit and the connected external device (TV, Woofer,
DVD-player, Amplier, etc.) and turn them on again.
y
Disconnect the power cord of this unit and the connected external device (TV,
Woofer, DVD-player, Amplier, etc.) and then try connecting again.
y
Previous setting may not be saved when device power is shut off.
The power does not turn
on.
Is the power cord plugged into the outlet?
y
Connect the power plug to the outlet.
Sound is not produced. Is the volume set to minimum?
y
Adjust the volume.
y
When you are using connection with a external device (set top box, Bluetooth
device etc.), adjust volume level of the device.
Is the mute function activated?
y
Press
[
or adjust the volume level to cancel the mute function.
Is the function selected properly?
y
Check the input source and select the correct input source.
No woofer sound Is the subwoofer plugged in?
y
Plug the power cord of subwoofer into the wall outlet securely.
Is pairing between the unit and the subwoofer disconnected?
y
Connect the unit and the subwoofer. (Page 22)
The remote control does
not work properly.
Is the remote control too far from the unit?
y
Operate the remote control within about 7 m (23 ft).
Is there an obstacle in the path of the remote control and the unit?
y
Remove the obstacle.
Are the batteries in the remote control exhausted?
y
Replace the batteries with new one.
The AUTO POWER
function does not work.
y
Check connection of the external device such as TV, DVD/Blu-Ray player.
y
Check the state of SIMPLINK on your LG TV and turn off SIMPLINK.
y
Depending on the connected device, this function may not operate.
LG Sound Sync does not
work.
y
Check whether your LG TV supports LG Sound Sync (Wired).
y
Check connection of LG Sound Sync (Wired).
y
Check sound setting of your TV and this unit.

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LG SN11RG Specifications

General IconGeneral
Audio decodersDTS Digital Surround, DTS-HD HR, DTS-HD Master Audio, DTS:X, Dolby Atmos, Dolby Digital, Dolby Digital Plus, Dolby TrueHD
RMS rated power770 W
Audio output channels7.1.4 channels
Audio Return Channel (ARC)Yes
Soundbar speaker RMS power250 W
Subwoofer typeActive subwoofer
Subwoofer connectivityWireless
HDMI in2
Ethernet LANNo
Bluetooth version5.0
HDMI ports quantity3
Connectivity technologyWired & Wireless
Digital audio optical out1
Product colorSilver
Built-in display-
Virtual assistantGoogle Assistant
Audio formats supportedAAC, AAC+, FLAC, LPCM, MP3, OGG, WAV
Consumer Electronics Control (CEC)SimpLink
Cables includedOptical
Soundbar power consumption38 W
Power consumption (standby)0.5 W
Package typeBox
Package depth472.4 mm
Package width1516.4 mm
Package height284.5 mm
Package weight25310.5 g
Harmonized System (HS) code85182200
Weight and Dimensions IconWeight and Dimensions
Depth146 mm
Width1443 mm
Height63 mm
Soundbar weight7200 g
Subwoofer depth312.8 mm
Subwoofer width221 mm
Subwoofer height390 mm
Subwoofer weight7800 g
Rear speaker depth191.2 mm
Rear speaker height211.5 mm
Rear speaker weight5200 g

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