LG SP2 User Manual

32
Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product does
not work properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplier from the product, then plug them in again.
• Please beware that previous product settings may be lost.
The power does not
turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no sound • Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If all the three LEDs are blinking in Yellow green, the mute function is on. Press the
Mute
button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
button to check if you selected the correct function.
The remote control
does not work
properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m (23 ft) radius of the product.
• Replace the batteries with new ones as needed.
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
The product volume
is low
• Check the following and change the settings accordingly.
- When the product is connected to a TV, press the Settings button on the TV
remote control, select the [Speaker] menu, and change the [Digital Sound Output]
setting from [PCM] to [AUTO] or [BITSTREAM].
- If the product is connected to a playback device such as a DVD player or Blu-ray
disc player, go to the connected device's Settings menu. Change the [Digital Sound
Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM]. Set
the [DRC] of the connected device to [OFF].
Before Reporting Product Malfunction

LG SP2 Specifications

General

Audio decoders	Dolby Digital
RMS rated power	100 W
Audio output channels	2.1 channels
Audio Return Channel (ARC)	Yes
Subwoofer location	Built-in
Subwoofer sensitivity	80 dB
Number of speakers	2
Soundbar speaker RMS power	70 W
Wi-Fi	No
HDMI version	1.4
Bluetooth version	4.0
Connectivity technology	Wired & Wireless
Digital audio optical out	1
Color name	Dark Gray
Product color	Gray
TV stand usage	-
Audio formats supported	AAC, AAC+, FLAC, LPCM, MP3, OGG, WAV, WMA
Consumer Electronics Control (CEC)	SimpLink
Package type	Box
Package depth	140 mm
Package width	833 mm
Package height	141 mm
Package weight	3100 g

Weight and Dimensions

Depth	90 mm
Width	760 mm
Height	63 mm
Soundbar weight	2300 g