36
TROUBLESHOOTING
Before Calling for Service
Check the following before calling for service.
Problem Possible Causes Solutions
Clicking sound
y
Do you hear a sound when you close
or lock and unlock the door?
y
This sound is normal and occurs when
the door is closed, locked or unlocked.
Spraying or hissing sound
y
Is water spraying in the tub?
y
This sound is normal as water is
spraying or circulating during the
cycle.
Buzzing or gushing
sound
y
Is the washing machine draining
water?
y
This sound is normal as the drain
pump drains water from the washing
machine after the cycle.
Splashing sound
y
Is the washing machine washing a load
of laundry?
y
This sound is normal as the load is
moving up and down during the wash
and rinse cycles.
Rattling and clanking noise
y
Are there any foreign objects such as
keys, coins, or safety pins in the tub or
drain filter?
y
Check if there are any foreign objects
in the tub and drain the filter after
stopping the cycle.
y
Unplug the power cord and contact
your nearest LG service center if the
noise persists.
Thumping sound
y
Is the washing machine overloaded?
y
Is the load out of balance?
y
This sound is normal and occurs
when the load is out of balance. Stop
the cycle and rearrange the load for
balancing.
Vibrating noise
y
Are the shipping bolts removed?
y
Is the load evenly distributed in the
tub?
y
Is the washing machine level balanced?
y
Is the washing machine installed on a
solid and smooth surface?
y
See page 13,
Unpacking and removing
shipping bolts
to remove the shipping
bolts.
y
Stop the cycle and rearrange the load
for balancing.
y
See page 16,
Leveling the washing
machine
to level the washing machine.
y
Check if the floor is solid and level.
Water leaking around
washer
y
Does water leak from a faucet or a
water line?
y
Is a drain pipe or a drain hose clogged?
y
Check the faucets or water lines.
- If the water lines are loosely
connected, see page 14,
Connecting
water lines
to connect them properly.
y
Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
Excessive suds or failure
to rinse
y
Did you use more than the
recommended amount of detergent?
y
Is the soil level higher than the size of
the load?
y
Use the recommended amount of
detergent for load.
y
If the contamination level is low,
reduce the detergent quantity to less
than the recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
Staining
y
Did you add detergent directly to the
tub?
y
Did you remove the load immediately
after it finished?
y
Did you sort and wash the clothes by
color or soil?
y
Make sure to load detergent into the
detergent dispenser drawer.
y
Remove the load immediately after it
finishes.
y
Sort and separate dark colors from
light or white ones, and heavily soiled
items from lightly soiled ones. See
page 19,
Sorting laundry
for details
To Next Page
Loading...
Need help?
General
Weight and Dimensions
