FAQs
Where can I find
more
information?
Commander
Help
You can press
the
Fl
key
from
any screen in
the
Alert
Commander
to
access
the
online
Help
system.
Knowledge
Base
Troubleshooting help
is
available at www.logitech.com/ support
Customer
Support
OJ\
Call1.888.469.4543
\U
Refer
to
System
Requirements
Guide.
Reading
the Diagnostic
LEOs
t
Motion
LED
How
do
I
know
the
camera
is
recording?
e Camera is ready
to
record (Red)
-:
~
-:-
Camera
is
recording
(Red,
blinking)
Turning
Off
Motion
and Diagnostic
LEDs
You can
turn
off
the
motion
and
diagnostic
LEOs
in
the
Settings>
Camera
dialog.
See
Fl
Help
for
instructions.
www.logitech.com
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What
do
I
do
if
I
need
a
longer
power
supply
cable?
logitech
CAT-Se
cables have
been
specially designed
to
create a weatherproof
seal
when
attached
to
the
camera
and
power
supply. We
do
not
recommend
using
after
market
cables.
Longer
cables are available
for
purchase
at
www.logitech.com/dvs/
(Accessories).
Want
to
see
more
FAQs?
Go
to
www.logitech.com/security/support
Camera
Diagnostic
LED
Which
LED
colors indicate "camera
is
working"?
e
Connected
to
Internet
(Green)
e
Connected
to
Alert
Commander
(Purple)
e
Connected
to
Alert
Commander
&
Internet
(Blue)
0
Upgrading
Firmware
(White)
e Camera
in
standalone
mode
(Ye
ll
ow)
0
Not
connected
to
Alert
Commander
or
Internet
(Light
Blue)
Using
the
microSD'" card
adapter
NOTE:
Unplug
the
camera
before
removing,
replacing,
or
upgrading
your
microSD card.
microSD card
comes
pre-installed.
To
review
the
video
on
the
microSD card,
we
recommend
you
using
Logitech
Alert
Commander.
To
review
the
video
on
the
microSD card
without
Logitech
Alert
Commander:
1)
Open
the
hatch
on
the
bottom
of
the
camera
and
remove
the
microSD card
from
its
port.
2)
Plug
the
microSD card
into
the
adapter.
3)
Plug
the
adapter
into
the
PC's
SD
card slot.
• View
video
recordings
using
the
free
Apple
Quicknme
player
or
other
player
that
supports
H.264
video
playback. (To
download
Quicklime,
visit
http://www.apple
:
com/quicktime/download!)
CD
microSD card
must
be
installed
in
the
camera
for
recording
to
occur.
Troubleshooting camera connection:
What
if
camera/video disappears?
1) Test
another
outlet
for
your
camera, perhaps
one
closer
to
your
PC.
2)
Verify
that
the
camera
power
supply
and
the
network
bridge
are
plugged
directly
into
a
power
outlet
and
not
a
power
strip.
3)
Check firewall settings
or
press
the
Fl
key in
Commander
Software
for
additional
help.
4) Go
to
Settings>
Cameras >
Add/Find>
Find Cameras.
5) Reset
the
camera. See
instructions
in "Camera Reset Instructions."
Camera
Diagnostic
LED
Which
LED
colors indicate "camera
is
not
working"?
_:
.
:_
Camera
boot-up
failed*
(Red
blinking)
',
: /
microSD card
read/write
failure
- No
microSD
card*
(Alternating
Red
/Ye
ll
ow,
blinking)
*See
Camera Reset
Instructions
for
assistance.
2
Camera Reset Instructions
Insert
a
paper
clip
into
the
reset
hole
located
on
the
back
of
the
camera
and
press
gently
and
then
release.
If
the
camera
does
not
appear
after
reset,
go
to
Settings
> Cameras >
Add/Find>
Find Cameras.
If
the
camera
still
does
not
operate,
contact
technical
support.
Resetting
the
camera
will
not
delete
video
recorded
on
the
microSD card.
·~~
P~wer
Su
.
ppy
Power
Supply
f
D1agnost1c
LEOs
Status
LED
What
do
these
LEDs
tell
me?
What
do
these
LEDs
tell me?
•
•
Traffic
and
data
is
flowing
(Green) e
Link
to
Power
Supply
(Green)
Connection
with
Ethernet/LAN
e Shows
network
traffic
(Blue)
(Yellow)
3
microSD Logo
is
a trademark of
SD
-
3C,
LLC.
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