What to do if Lumens VC-B20U cannot be operated by remote control?
If your Lumens IP Camera's remote control isn't working, make sure the Camera Select on the remote control can be used together with the IR Select on VC-B20U. Also, prevent direct sunlight on the VC-B20U. Keep energy-saving bulbs and IR touch screens away to avoid interference, and it's best to use only one remote control.
What to do if there is no image output from Lumens IP Camera?
If you're not getting any image from your Lumens IP Camera, first check the power. Then, ensure your display supports the output resolution, such as 1080p60, 1080i60, or 720p60. Finally, try replacing the cables to rule out any faulty connections.
Why does Lumens VC-B20U IP Camera image flicker when connected to a MAC computer?
If the image flickers when your Lumens IP Camera is connected to a MAC computer, try adjusting the DIP4 switch located at the bottom of the camera to the “ON” position in the camera settings.
What to do if Windows Vista/ Windows 7 do not support YUV2 resolution on Lumens VC-B20U IP Camera?
If Windows Vista or Windows 7 doesn't support YUV2 1920 x 1080 resolution at 60 fps on your Lumens IP Camera, connect to USB 3.0 Host 2, as YUV2 1920 x 1080@60 fps is supported by USB 3.0 only. Alternatively, adjust the resolution to 720P.
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