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Chapter 6 Troubleshooting
This chapter describes problems you may encounter while using VC-BC701P. If you have questions, please refer to
related chapters and follow all the suggested solutions. If the problem still occurred, please contact your distributor
or the service center.
No. Problems Solutions
1.
Boot without power
signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power supply supports
IEEE 802.3af hubs
2.
There is no image
output from VC-BC701P
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. If the camera is connected to a monitor, confirm the monitor equipment
supports 4K output
4. Replace the cables and make sure they are not faulty.
3.
VC-BC701P image is
severely delayed
Please use 4K, 1080p or 720p 60/50 Hz signals rather than 25/30 Hz
signals.
4.
RS-232 cannot be
controlled
1. Confirm the connection is correct (RS-232 Input / Output)
2. Please make sure the Baud rate setting is the same as the control
equipment
5.
Whether the Internet can
be used for operation
Please refer to Chapter 5 Network Function Description for the
Internet usage
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