Lumens VC-TR60 User Manual

English-36
Chapter 6 Troubleshooting
This chapter describes problems you may encounter while using VC-TR60. If you have
questions, please refer to related chapters and follow all the suggested solutions. If the problem
still occurred, please contact your distributors or the service center.
No.
Problems
Solutions
1.
Boot without power
signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power
supply supports PoE (IEEE802.3at) hubs
2.
There is no image output
from camera
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. Confirm whether the camera resolution can be used
together with the monitor equipment
4. Replace the cables and make sure they are not
faulty.
3.
Camera image is
severely delayed
Please use 1080p or 720p 60/50 fps rather than 25/30
fps signals
4.
RS-232 cannot be
controlled
1. Confirm the connection is correct (RS-232 In/ Out)
2. Please make sure the VISCA setting is the same as
the control equipment
5.
Whether the Internet can
be used for operation
Please refer to Chapter 5 Network Function Setting
Description for the Internet usage
6.
The ONVIF software
cannot find the machine
Please make sure that [System] > [Device] > [Camera
ID] / [Camera Location] on the web page uses only
English letters or numbers. The ONVIF software cannot
find the machine if you use special characters and the
space
7.
The camera does not
save the relevant
parameters (PTZ, AWB...)
after reboot
Please make sure if the Initial Position is set to Last
Operated Position from the setting menu or web page
Setting Menu: [System] > [Initial Position]
Web page: [Live Viewer] > [Camera Setting ] > [PTZ]
8.
How to log in the portal
when you forget your
account password
Please contact your Lumens distributor or service
center

Lumens VC-TR60 Specifications

General

Brand	Lumens
Model	VC-TR60
Category	Security Camera
Language	English