Section 5 Before Calling For Service
Part Number 000005544 12/09 5-1
Section 5
Before Calling For Service
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling for service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem Possible Cause To Correct
Ice machine does not operate
Blue light on dispenser spout is
off
Blue light on dispenser spout is
on
No electrical power to the ice machine Reset the breaker/turn on main power switch/
plug cord into receptacle
ICE/OFF/CLEAN toggle switch set improperly Move toggle switch to the ICE position
Control Board fuse open Replace the fuse
15 minute delay has not expired Wait 15 minutes for ice machine to start
High Pressure Control is open Clean filter and condenser
Water reservoir is empty. (Water sensing
switch must be closed to start the gearmotor)
Open water service valve or clean float valve
screen
Gear Motor runs but
compressor will not start.
Dirty air filter and/or condenser causes the
high pressure cutout and compressor overload
to open
Clean air filter and condenser - Disconnect
power for minimum 4 hours then energize. If
problem persists contact a qualified service
company to determine cause.
Ice machine stops and can be
restarted by moving the toggle
switch to OFF and back to ICE
The SafeGuard feature is stopping the ice
machine
Refer to “SafeGuard Feature” in this section
Ice quality is poor Poor incoming water quality Contact a qualified service company to test the
quality of the incoming water and check filter
Water filtration is poor Replace filter
Incoming water temperature is above 90
°F
(32.3°C)
Correct water temperature. (Verify check/
mixing valves in other equipment are working
properly). Connect the ice machine to a cold
water supply
Water pressure is low Water pressure must remain between 20 and
80 psig
Water softener is working improperly (if
applicable)
Repair the water softener
Low ice capacity
or
Ice machine turns Off & On
repeatedly
Water float valve screen is dirty Remove and clean the filter screen
Incoming water supply is shut-off Open the water service valve
Water dump valve is leaking Clean the dump valve
Water Pressure is low. The water sensing
switch turns off the ice machine repeatedly
Water pressure must remain between 20 and
80 psig
Incoming water temperature is above 90
°F
(32.2
°C)
Correct water temperature. (verify check/
mixing valves in other equipment is working
properly)
Frequent power interruptions or power surges/
dips
Verify ice machine is on a separate circuit and
power is stable
Water float valve stuck open or leaking Remove the float valve and clean it
Objects stacked around ice machine, blocking
airflow to condenser
Remove items blocking airflow
High air temperature around ice machine Air temperature must not exceed 110
°F
(43.3
°C)
Inadequate clearance around the ice machine Provide adequate clearance
The condenser is dirty Clean the condenser
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