8
FACTORY RESET
If your earphones are no longer paired to each other, please use the following
steps to perform a factory reset:
1.
Remove the Left earphone from the case (Leave the Right earphone in the
case).
2. Quickly press VOL+ on the Left earphone 6 times, and hold on the 6th press
until you hear the voice prompt announce "factory reset" on the Left
earphone.
3. Remove the Right earphone from the case.
4. Quickly press the Multi-Function button on the Right earphone 6 times, and
hold on the 6th press until you hear the voice prompt announce "factory
reset" on the Right earphone.
5. Put both earphones next to each other. The earphones are paired to each
other when the LEDs stop flashing and start "breathing" as they usually
would when pairing to a Bluetooth device.
PLAY/PAUSE NOT WORKING WHEN PLACING IN AND REMOVING FROM EAR
•
Over time the proximity sensor that helps regulate pause/play functions may
become dirty and affect performance. If this happens, take a damp Q-tip or
damp cloth and lightly rub the sensor.
BATTERY LEVEL INDICATORS ON CHARGING CASE ARE NOT LIGHTING UP
•
Make sure your case is charged. To charge the case, plug one end of the
USB-C cable into the back of the case and plug the other end into a power
source. If you do not have a USB-C power source you can use our supplied
USB-C to USB-A adapter to use a USB-A power source.
•
Make sure the earphones are properly placed inside the charging case.
“L” represents placement for the left earphone and “R” for the right earphone.
•
Make sure the charging pads on the earphones and charging pins in the case
are clean. Use a damp Q-tip or damp cloth to lightly rub the charging pads
and pins.
NOTE: If the earphones still have battery life, but the charging case battery is
depleted when earphones are placed inside the case and the lid is closed, the
indicator lights will not light up to show your battery level status.
To Next Page
Loading...
Need help?
General
Weight and Dimensions
