10
TROUBLESHOOTING
EN
THE HEADPHONES AND DEVICE WILL NOT PAIR:
1. Make sure the headphones are charged. Cycle power switch OFF and ON.
2. Turn the Bluetooth
®
OFF, then ON again on the source device.
3. Turn OFF the Bluetooth feature on any other device that is paired with
the headphones.
4. Hold Power/Pairing button down for 4 seconds to enter pairing mode.
5. Make sure “M&D MW75” is selected in the Bluetooth device list.
1. Move the device closer to the headphones, as physical objects between
the headphone and the source may obstruct the signal.
2. Try another music application or try another track.
3. Try a different audio device.
4. Disconnect from multipoint and use with only one device at a time.
NO AUDIO OR POOR AUDIO QUALITY FROM A CONNECTED
BLUETOOTH
®
DEVICE:
Hold power button for 4 seconds to enter pairing mode. Then simultaneously hold the
Vol+ button and Power/Pairing button until LED lights flash red/white and you hear the
voice prompt “Factory Reset.” LED light will flash 4x. The headphones will then be reset.
1. Ensure the headphones are connected in your phone’s Bluetooth menu prior to using
in the app.
2. Close and reopen M&D Connect.
3. Update M&D Connect to the latest version in the app store.
4. Update your phone to the latest OS.
5. Disconnect from any other devices the headphones are connected to via multipoint.
TROUBLE CONNECTING THE HEADPHONES TO THE M&D
CONNECT APP:
FACTORY RESET
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