1/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
Troubleshooting Guide:
2016-2019 Xer & Xir Console Troubleshooting Guide
Prepared by:
J.Sleppy
Date Prepared:
4/19/19
Models Affected:
2016-2019 UREACT Xer & Xir
consoles
PURPOSE
Use this document to troubleshoot Matrix Xer & Xir cardio consoles. The intended users are Matrix
(Johnson) Customer Tech Support Representatives & Field Service Techs, but distribution is free.
New information is contained in the Online Remedy Update Center for your model until it can be verified
and incorporated here. Always check there if your failure isn’t clearly resolved here.
The guide is intended to be used alongside the Master Error Code List (under Troubleshooting Guides)—
if you have an error code, begin there.
Instructions for any task directed here can be found in the Xer/Xir Console Service Guide or specified
reference.
Read and understand the General Troubleshooting and Using this Guide
sections before
proceeding further.
TABLE OF CONTENTS (TOC)
1. Icons Indicating Connectivity
2. Software Updates & USB
3. Power issues
4. Freezing/Stalling
5. Displays
6. Touch Response
7. Workouts
8. Apps & Programs
9. Errors (Other than ECL errors)
10. Safety Key/E-Stop
11. Physical Keypads & Buttons
12. ErP (Sleep mode)
13. Internet Connection & Wifi
14. Bluetooth
15. Entertainment/Audio
16. Heart Rate
17. Speed & Resistance Errors
• Speed/Resistance different than commanded
• No belt/step movement
18. Other
• My issue isn’t found here
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