Matrix U50 Troubleshooting Guide

21/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
HEART RATE TOC
Heart Rate
handgrips display
incorrectly
GRIPS
Una bl e
Updat e s of tware to
la tes t vers ion.
Restore Factory
Defaults and ensure
the correct Machine
Type i s c hose n.
Troub le shoo t gri ps
& wiring
WIRELESS
Wireless heart rate
monitor (HRM) is n’t
working as designed
Ensure the HRM is
charged &
func t ional
Updat e s of tware to
la tes t vers ion.
Restore Factory
Defaults and ensure
the correct Machine
Type i s c hose n.
If your issue persists, Click here
.
Additional Information
• Cold or dry hands can cause Heart Rate to read wrong or not at all. Warm and moisten hands.
• Dirty sensors, jewelry, and electrical interference from the environment can cause Heart Rate
display errors.
• Please reference these documents: Heart Rate Flow Chart (under Troubleshooting Guides) or
Heart Rate Check Points
(HURESAC). These references are written regarding Commercial
equipment; Some details may be different with Xer & Xir consoles, but no better references exist.

Matrix U50 Specifications

General

Brand	Matrix
Model	U50
Category	Exercise Bike
Language	English