Matrix U50 Troubleshooting Guide

5/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
POWER ISSUES TOC
Dead, Off, Reset, Reboot
Console doesn’t
power on at all
12VDC on CC
pins 1-8?
Verify power to
machine
Troubleshoot
MCB/LCB &
Console Cable
Swap cons ole
wit h same type
(if available)
Replace Console
TSG
-BB41
Problem follows console
Cosole rese ts
con ti nuo usl y/
doe sn’t take
input
Replace Console
TSG-BB37
DEAD
RESETS
No
Problem stays with frame
Upd at e s of tware to
la tes t vers ion.
Restore Factory
Defaults and ensure
the correct Mac hine
Typ e is chose n.
Didn’t fi x?
Yes
Che ck t hat he ade r
o n UC B h asn ’t been
inadvertently
installed upside
down.
Refer to picture.
If your issue persists, Click here
.
Additional Information
• When replacing a console, the Console Cable connector (header) could be pulled from the board,
and inadvertently installed upside-down—the new console will not work in this configuration.
Correct orientation has the clip down, away from the board.

Matrix U50 Specifications

General

Brand	Matrix
Model	U50
Category	Exercise Bike
Language	English