Matrix XER Troubleshoot Manual

4/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console
POWER ISSUES TOC
Dead, Off, Reset, Reboot
Console doesnt
power on at all
12VDC on CC
pins 1-8?
Verify power to
machine
Troubleshoot
MCB/LCB &
Console Cable
Swap console
with same type
(if available)
Replace Console
TSG-BB41
Problem follows console
Cosole resets
continuously/
doesnt take
input
Replace Console
TSG-BB37
DEAD
RESETS
No
Problem stays with frame
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
Didnt fix?
Yes
Check that header
on UCB hasnt been
inadvertently
installed upside
down.
Refer to picture.
If your issue persists, Click here.
Additional Information
• When replacing a console, the Console Cable connector (header) could be pulled from the board,
and inadvertently installed upside-down – the new console will not work in this configuration.
Correct orientation has the clip down, away from the board.

Matrix XER Specifications

General

Brand	Matrix
Model	XER
Category	Music Mixer
Language	English