Matrix XER Troubleshoot Manual

8/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console
WORKOUTS TOC
Programs, Training, Exercise, Pause, Virtual, Active, VA
Workouts dont
work as expected.
Replace Console
TSG-MB24
WORKOUTS
Workouts pausing
unexpectedly.
PAUSE
Is user pedaling
faster than 15rpm?
Machine is designed
to pause below this
speed.
Troubleshoot LCB or
Motor Speed Sensor
VIRTUAL
ACTIVE
Virtual Active
icon disappears
or doesnt work
or is choppy
This is caused by
hardware failure or
software corruption
of the microSD card
inside the console.
Offer customer VA
pack A/B/C on USB
as a substitute.
Replacement of
original files is under
development.
Cycle power.
Machine is fully
useable, other than
the failing VA
workout.
If customer is not
satisfied with USB
track pack, replace
console.
TSG-MB20
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
If your issue persists, Click here.
Additional Information
• All workouts are maintained by software. If software updates don’t resolve issues, hardware
failure is indicated.
• Virtual Active failures are caused by microSD card failure inside the console. Replacing the
microSD will resolve the failure until the new microSD fails as well; a better, permanent solution is
under development.
• LCB/MCB operation is questionable with workouts pausing or stopping.

Matrix XER Specifications

General

Brand	Matrix
Model	XER
Category	Music Mixer
Language	English