IN-WARRANTY RETURN MATERIAL PROCEDURE
COMPRESSOR
Copeland
Refrigeration Corporation has stocking wholesalers
who maintain a stock of replacement compressors and ser-
vice parts to serve refrigeration contractors and servicemen.
When a compressor fails in warranty, contact your local
sales representative, or Warranty Claims Department at the
address on the cover of this bulletin. You will be authorized
to exchange the defective compressor at a Copeland whole-
saler, or an advance replacement can be obtained. A credit
is issued you by the wholesaler for the returned compressor
after Copeland factory inspection of the inoperative com-
pressor. If that compressor is out of Copeland’s warranty, a
salvage credit only is allowed. Provide full details; i.e., unit
model and unit serial numbers. Include the invoice and the
salvage value credit memo copies and we will reimburse the
difference. In this transaction, be certain that the compressor
is definitely defective. If a compressor is received from the
field that tests satisfactorily, a service charge plus a transpor-
tation charge will be charged against its original credit value.
On all out-of-warranty compressor failures,
Copeland
offers
the same field facilities for service and/or replacement as
described above. The credit issued by Copeland on the return-
ed compressor will be determined by the repair charge
established for that particular unit.
COMPONENTS OTHER THAN COMPRESSORS
Material may not be returned except by permission of authoriz-
ed factory service personnel at Minneapolis, Minnesota. A
“return goods” tag will be sent to be included with the returned
material. Enter the information as called for on the tag in order
to expedite handling at our factories and prompt issuance of
credits.
The return of the part does not constitute an order for
replacement. Therefore, a purchase order must be entered
through your nearest McQuay representative. The order
should include part name, part number, model number and
serial number of the unit involved.
Following our personal inspection of the returned part, and
if it is determined that the failure is due to faulty material or
workmanship, and in warranty, credit will be issued on
customer’s purchase order.
All parts shall be returned to the pre-designated factory,
transportation charges prepaid.
IM 508
I
Page 47
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