Customer Assistance Information
90-860174050 JUNE 2005 Page 73
PARTS AND ACCESSORIES INQUIRIES
All inquiries concerning Quicksilver replacement parts and accessories should be directed
to your local authorized dealer. The dealer has the necessary information to order parts
and accessories for you should he not have them in stock. Only authorized dealers can
purchase genuine Quicksilver parts and accessories from the factory. Mercury Marine does
not sell to unauthorized dealers or retail customers. When inquiring on parts and
accessories, the dealer requires the engine model and serial numbers to order the correct
parts.
Resolving A Problem
Satisfaction with your Mercury MerCruiser product is very important to your dealer and to
us. If you ever have a problem, question or concern about your power package, contact
your dealer or any authorized Mercury MerCruiser dealership. If additional assistance is
required, take these steps:
1. Talk with the dealership's sales manager or service manager. If this has already been
done, then contact the owner of the dealership.
2. Should you have a question, concern or problem that cannot be resolved by your
dealership, please contact Mercury Marine Service Office for assistance. Mercury
Marine will work with you and your dealership to resolve all problems.
The following information will be needed by the service office:
• Your name and address
• Daytime telephone number
• Model and serial numbers for your power package
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices are listed on the next page.
Mercury Marine Service Offices
For assistance, call, fax or write. Please include your daytime telephone number with mail
and fax correspondence.
Telephone Fax Mail
(405) 743 6566 (405) 743 6570
Mercury MerCruiser
3003 N. Perkins Rd.
Stillwater, OK 74075
(905) 567 MERC (6372) (905) 567 8515
Mercury Marine Ltd.
2395 Meadowpine Blvd.
Mississauga, Ontario L5N 7W6
Canada
(61) (3) 9791 5822 (61) (3) 9793 5880
Mercury Marine Australia
132-140 Frankston Road
Dandenong, Victoria 3164
Australia
(32) (87) 32 32 11 (32) (87) 31 19 65
Marine Power - Europe, Inc.
Parc Industriel de Petit-Rechain
B-4800 Verviers,
Belgium
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