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Before calling for service, review this list. It may save you time and money.
This list includes common occurrences that are not the result of defective
workmanship or materials in this appliance.
Problem What to check
Unit does not
start
Make sure the dehumidifiers plug is connected firmly into the wall outlet.
Check the house fuse/circuit breaker box.
Dehumidifier has reached its preset level or bucket is full.
Water bucket is not in the proper position.
Not enough time to remove the moisture.
Make sure there are no curtains, blinds or furniture blocking the front
or back of the dehumidifier.
The humidity control may not be set low enough.
Check that all doors, windows and other openings are securely closed.
Room temperature is too low, below 5°C (41°F).
There is a water vapor source in the room.
Air filter may be dirty. Clean filter. Refer to Care and Cleaning section.
The unit is tilted instead of upright as it should be.
The floor surface is not level.
This is normal. The dehumidifier has Auto defrost feature.
Hose to connector or hose connection may be loose.
Intended to use the bucket to collect water, but the back drain plug is
removed.
These are error codes and protection code. Check Operating
Instructions.
Clean the pump filter.
Check the pump hose is not blocked or leaking.
Empty the water bucket.
Check to ensure the unit is level, and there is no debris on the surface.
Check the drain hose connection and ensure it is properly seated in
the outlet.
Dehumidifier
does not dry
the air as it
should
The unit makes
a loud noise
when operating
Frost appears
on the coils
Water on floor
EH60, EH61, P2,
EC, Eb and
EH0b appear
in the display
The pump
operation on
light blinks at
1Hz
When operating
in bucketless
mode, water
collects around
the bottom of
the unit.
TROUBLESHOOTING TIPS
Troubleshooting
Tips