Frequently Asked Questions
Problem Possible cause and solution
Coffee grounds have
settled on the lid of the
drip tray and in the
interior around the brew
unit.
This is not a fault.
The movement of the brew unit during the brewing
process can cause some ground coffee to fall
around it. The type of beans used, the fineness of
the ground coffee, and the quantity of coffee
ground also affect the quantity. Important! Clean the
inside of the coffee machine regularly to prevent
mould, etc.
Check whether the quantity of coffee is set too
high.
The display lights up
but the coffee machine
does not heat up and no
drinks are made.
The coffee machine
cannot be turned off.
The demo mode for demonstrating the coffee
machine in stores and showrooms has been
activated.
Deactivate demo mode.
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