CUSTOMER SATISFACTION
3
CUSTOMER SATISFACTION
At MMNA, we are proud of the quality and of the workman-
ship that is built into every MMNA Vehicle. We are equally
proud of our corporate commitment to promote the highest
possible degree of customer satisfaction with our products
and services.
Today’s automobiles are extremely complex and are com-
prised of an enormous number of individual parts. Occa-
sionally, a problem with one of these parts can occur.
Should you experience such a problem, we are confident
that you will find your Certified i-MiEV Dealer prepared to
provide you with high quality service repairs. Every Certi-
fied i-MiEV Dealer has Mitsubishi-trained personnel, plus
the tools and equipment necessary to provide for your vari-
ous service needs.
In the event a problem arises, we ask that you follow the
procedure outlined on the following pages.
Step 1: Contact your Certified i-MiEV Dealer
This is the most direct and expedient way to obtain service.
Certified i-MiEV Dealers have the ultimate responsibility for
providing the service and repairs you may need. We rec-
ommend that you contact the Dealership Service Advisor
or Service Manager for assistance. In the event that you
feel additional assistance is required, ask to speak to the
Dealership owner. Since it is his or her business, he or she
will be very interested in your continued satisfaction and
patronage.
Step 2: Contact MMNA’s Customer Relations
Department
CALL->1-888-648-7820
After the completion of Step 1 and in the event your Certi-
fied i-MiEV Dealer has been unable to provide an adequate
resolution, contact MMNA’s Customer Relations Depart-
ment. Be sure to have your 17-character Vehicle Identifica-
tion Number (VIN) available when you call.
If you choose to write us, please send your correspon-
dence to the following address:
Mitsubishi Motors North America, Inc.
Customer Relations Department
P.O. Box 6400
Cypress, CA 90630
Please be sure to include your name, address and tele-
phone number along with your VIN. The VIN can be found
in the upper corner of the dashboard on the driver’s side of
the Vehicle and on your Vehicle’s registration.
MMNA’s Customer Relations Department will be prepared
to investigate your concern and provide you with assis-
tance.
Step 3: Dispute Resolution
(See
“
Notice to Consumers” on Page 4.)
12_MiEV_MMNA.book Page 3 Monday, August 22, 2011 1:20 PM
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