NOTICE TO CONSUMERS
4
NOTICE TO CONSUMERS
MMNA is committed to assuring your satisfaction with
your Vehicle.
If you have a concern that is not resolved to your satisfac-
tion, we encourage you to use Mitsubishi’s informal third
party Dispute Resolution Process, administered by the
National Center for Dispute Settlement (NCDS). While you
may use the Process at any time, we suggest that you first
follow Mitsubishi Motors’ normal complaint handling pro-
cess:
Dispute Resolution Process
First, contact your dealership to discuss your concern; if
the dealer can not resolve your concern, contact Mitsubishi
Customer Relations at
1-888-648-7820
. A Mitsubishi
regional representative will work with you to address your
concern.
If you are not satisfied after contacting your dealership and
Mitsubishi Customer Relations, and wish to pursue the
matter further, submit an application (which can be found in
the Dispute Resolution Process brochure located in the
glove box of your Vehicle), describing your concern.
National Center for Dispute Settlement
Dispute Resolution Process
P. O. Box 485
Mt. Clemens, MI 48046
1-866-WE-RESOLVE
(1-866-937-3765)
There is no cost to you for submitting your application.
To file a claim, complete the Dispute Resolution Process
application, which includes the following information:
• Your name and address,
• Your Vehicle model and Vehicle Identification Num-
ber (VIN), and
• The nature of your concern.
Once your claim is submitted, NCDS will review your
request for arbitration and inform you if your concern meets
the program criteria for the Dispute Resolution Process. If
your concern meets the program criteria, it will be referred
to an NCDS decision-maker (arbitrator) for hearing. If you
requested an oral hearing, you will be contacted by an
NCDS representative to arrange a mutually agreeable date
and location to conduct the hearing. If you selected a three-
person panel and a “documents only” hearing, NCDS will
notify you of the date all your documents must be received
by NCDS (Arkansas customers may choose a single arbi-
trator or panel regardless of format). The arbitrator or panel
will render a decision on your case. You may accept or
reject the decision. If you accept the decision it will be bind-
ing on MMNA. The entire process will normally take no
longer than forty (40) days from the date your application is
received to the date the decision is rendered.
In the event your Vehicle does not conform to MMNA’s
express warranty after a reasonable number of repair
attempts, the federal Magnuson-Moss Warranty Act and
state lemon laws permit owners to obtain a replacement
vehicle or a refund of the purchase price under certain cir-
cumstances. The provisions of state laws vary from state to
state.
12_MiEV_MMNA.book Page 4 Monday, August 22, 2011 1:20 PM
To Next Page
Loading...
Need help?
General
