26 Help
Account I am unable to receive a
new password although
I have used the "Forgot
password" option.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your e-mail
account.
Connectivity
Issues
I get a message: We
are having problems
accessing your
Camera. This could be
due to the lack of an
internet connection.
Please wait and try
again later.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Viewing
Camera
When I am in "remote
mode", the video stops
after 5 minutes. How
do I view for longer?
When you are accessing your Camera
via a network different from your
home network (over the internet) your
video times out after 5 minutes.
You can click on the Camera again
from the Android™/iOS application
to start streaming again.
If you are accessing from your web-
browser, then you can press on the
Reload button to start viewing your
Camera video stream again.
Features The sound alert setting
threshold is not right.
You can Adjust Sound Sensitivity to
trigger notifications under Camera
Setting menu.
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