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Troubleshooting

Before sending the motherboard for RMA

repair, try to go over troubleshooting

guide first to see if your got similar

symptoms as mentioned below.

The power is not on.

∙ Connect the AC power cord to an

electrical outlet securely.

∙ Check if all ATX power connectors

like ATX_PWR1, CPU_PWR1 are

connected from the power supply to the

motherboard?

∙ Some power supply units have a power

button on the rear side, make sure the

button is turned on.

∙ Check if the power switch cable is

connected to JFP1 pin header properly.

∙ Verify the Clear CMOS jumper JBAT1 is

set to Keep DATA.

∙ Test with another known working

power supply of equal or greater

wattage.

The power is on, but no signal to

monitor

∙ Connect the monitor power cord to a

electrical outlet securely.

∙ Make sure the monitor is turned on.

∙ Select different inputs on the monitor.

∙ If 3 long beeps are heard, remove all

memory modules and try to install only

one memory module in the DIMMA2 slot

first and then restart the computer.

∙ If 1 long 2 short beeps are heard,

remove and reinstall the graphics card

and then restart the computer.

∙ Test with another known working

graphics card.

The computer does not boot after

updating the BIOS

∙ Clear the CMOS.

∙ Use the secondary BIOS to bootup the

system (Only for motherboard with Dual

BIOS)

Lost BIOS password

∙ Clear the CMOS, but that will cause

you to lose all customized settings in the

BIOS.

There is no audio

∙ Adjust the volume.

∙ Connect the speakers/headphones to

audio ports on the motherboard rear IO

panel.

∙ Remove secondary speakers/

headphones, HDMI cables, USB audio

devices.

∙ Test with another known working

speaker or headphone.

There is no network

∙ Make sure the network chipset driver

has been installed.

∙ Verify if the network cable is properly

connected and make sure the LAN port

LEDs are properly illuminated.

∙ Verify your TCP/IP settings.

∙ Restart or reset your router.

∙ Test with another known working LAN

cable.

The USB device is not working

∙ Make sure your USB drive driver has

been installed.

∙ Verify if USB device is listed in

Windows

Device Manager.

∙ Connect the USB device to other USB

port on the motherboard rear IO panel.

Troubleshooting

Questions and Answers:

Need help?

Do you have a question about the MSI B460M PRO-VDH WIFI and is the answer not in the manual?

MSI B460M PRO-VDH WIFI Specifications

General

Processor socket	LGA 1200 (Socket H5)
Processor manufacturer	Intel
Compatible processor series	Intel Celeron, Intel Core i3, Intel Core i5, Intel Core i7, Intel Core i9, Intel Pentium
Non-ECC	Yes
Memory channels	Dual-channel
Memory slots type	DIMM
Number of memory slots	4
Supported memory types	DDR4-SDRAM
Maximum internal memory	128 GB
Supported memory clock speeds	2133, 2400, 2666, 2933 MHz
Supported memory module capacities	4GB, 8GB, 16GB, 32GB
RAID levels	0, 1, 5, 10
Supported storage drive types	HDD & SSD
Supported storage drive interfaces	M.2, Micro SATA III
Maximum resolution	4096 x 2160 pixels
Parallel processing technology support	Not supported
USB 2.0 connectors	2
USB 3.2 Gen 1 (3.1 Gen 1) connectors	1
USB 3.2 Gen 2 (3.1 Gen 2) connectors	0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
LAN controller	Realtek RTL8111H
Wi-Fi standards	802.11a, 802.11b, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	4.2
Ethernet interface type	Gigabit Ethernet
Audio chip	Realtek ALC892 / Realtek ALC897
Component for	PC
Power source type	ATX
Motherboard chipset	Intel B460
Audio output channels	7.1 channels
Motherboard form factor	micro ATX
Windows operating systems supported	Windows 10 x64
BIOS type	UEFI AMI
BIOS memory size	128 Mbit
Cables included	SATA