Warranty Exclusions
Navien’s Limited Warranty shall be void in the event of an
occurrence of any of the following:
●
Improper installation, failure to install in strict compliance with
the Installation Manual procedures, installed by a non-licensed
installer, and installation in violation of applicable rules, laws or
building codes.
●
Product purchased through the internet, other e-commerce
channels, or any installer that obtained the Product from a
supplier or distributor not authorized by Navien.
●
Failure to perform regular maintenance, misuse, operation at
settings other than those recommended or specified, non-
compliance with instructions or guidelines set forth in the User’s
Operation Manual.
●
Modification or alteration of the Product in any manner,
including but not limited to, removal of any component or
part, addition of any non-approved components, relocating
or moving the Product from its original installation site, or any
accidental or intentional damage to the Product.
●
Installation for non-recommended uses.
●
Any damage caused by local adverse conditions including but
not limited to hard water deposits, lime or mineral build-up,
operating in corrosive atmospheric elements.
●
Damage or caused by gas flow issues, electrical surges, flooding,
fire, abnormal external temperature, and any other cause of
damage not directly caused by a manufacturing defect.
●
Installer’s failure to fully comply with the Warranty Service and
Return Policy procedures previously provided to Installer and
as is available on Navien’s website. Such policies include but
are not limited to the Installer’s failure to first contact Navien
Technical Support while in front of the product for purposes of
trouble shooting the identified problem or issue.
●
Performance problems caused by improper sizing of the boiler,
the gas supply line, the venting connection, combustion air
openings, electric service voltage, wiring, fusing or any other
components, parts or specifications.
●
Improper conversion from natural gas to LP gas or LP gas
to natural gas or attempt to operate with a type of gas not
specified for the boiler.
●
Any damage, malfunction or failure caused by abuse,
negligence, alteration, accident, fire, flood, freezing, wind,
lightning and other acts of God.
●
Operating, using or storing the boiler in a corrosive or
contaminated atmosphere or environment.
Warranty Period
Navien products come with a limited warranty covering labor,
parts and the heat exchanger. The following warranty periods
begin to run from the date of original installation. The date of
original installation must be provided to Navien, and upon request,
proof of the original installation date must also be provided to
Navien. When the product is installed in a new construction, the
commencement date shall be dated upon which the end-user
takes title to the property.
Warranty Period
Labor Parts
Heat
Exchanger
Residential 1 Year 5 Years 15 Years
Commercial 1 Year 3 Years 10 Years
Warranty Claim Procedures
To obtain warranty repair service, the end user or homeowner
must contact the original installer of your Navien product. If the
original installer cannot be identified, the end user or homeowner
may contact Navien’s Technical Administration Department at
1-800-519-8794. Proof of purchase is required to obtain warranty
service.
Warranty Service
At its option, Navien will replace the defective component (part(s)
or heat exchanger), in accordance with the terms of this Limited
Warranty, if it fails in normal use and service during the Applicable
Warranty Period identified above. The replacement component
must be Navien original factory component. Navien, at its sole
discretion, may replace the product with a new or refurbished
product of comparable quality and design. The replacement
component or product will be warranted only for the unexpired
portion of the original component’s Applicable Warranty Period.
Payment for labor in completing the warranty service is subject
to Navien’s prior written approval and shall be subject to Navien’s
schedule of approved labor allowances.
Navien Warranty
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