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Troubleshooting Guide
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or
Attachment Doesn’t Rotate.
• Make sure the container is securely aligned and locked on the motor base.
• Make sure the lid is securely on the container in the correct position with the
arrows aligned.
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker in your electrical box.
• The unit could be overloaded. Unplug and wait approximately 30 minutes
before using again.
• The unit could be overheated. Unplug the unit and wait 30 minutes to reset.
Food is Unevenly Chopped.
• Either you are processing too much food at once, or you are not pulsing
properly. Remove some of the food items if the pitcher is overfilled or press
the “Pulse” on the handle in short intervals.
Food is Too Finely Chopped or Too
Watery.
• The food has been over processed. Pulse ingredients for best results. Press
down on the “pulse” on the lid handle in short intervals.
You Cannot Achieve Snow From
Ice Cubes.
• Forbestresultsuseicestraightfromthefreezer.Tryusingshortpulses
instead of one long one.
Unit doesn’t turn on.
• Make sure the unit is plugged in.
• Press down on the “pulse” on the lid handle to turn the unit on.
• The unit could be overheated. Unplug the unit and wait 30 minutes to reset.
Unit doesn’t turn off.
• Release your hand from the “pulse” on the lid handle to turn the unit off.
Doesn’t mix well.
• Pulse ingredients for best results. Press down on the “Pulse” on the lid handle
inshortintervalsforevenblendingandchopping.Forfrozeningredients,
pulse in short intervals of 2-5 seconds, then press down continuously on the
“Pulse” on the lid handle.
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