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TROUBLESHOOTING GUIDE
• Motor doesn't start or Stacked Blade Assembly doesn't rotate.
Make sure the pitcher is securely placed on motor base.
Make sure the lid is securely on pitcher in the correct position (align arrows).
The blender is turned o. Press the power button (
) to turn on.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overheated. Unplug and wait approximately 15 minutes before using again.
• Ingredients are unevenly chopped.
Either you are chopping too many ingredients at one time, or the pieces are not of even size.
Process smaller amounts per batch.
• Ingredients are chopped too fine or is too watery.
The ingredients have been over-processed. Use PULSE button for controlled processing.
• Ingredients collects on lid or on the sides of the pitcher.
The mixture is too thick. Add more liquid.
• You cannot achieve snow from solid ice.
Do not use ice that has been sitting out or has started to melt. Use ice straight from the
freezer and make sure the pitcher is completely dry before adding ice.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
BLENDING CHART
BUTTON FUNCTION USE
POWER
On/O Always turn appliance o when not in use.
LOW
Processing
& Mixing
Use to mix thin batters, gravies, and marinades; beat
eggs; puree cooked foods and uncooked fruits; and
chop vegetables for dips and salsa.
MEDIUM
Blending &
Ice Crushing
Use to grate hard cheeses; chop and grind nuts; mix
dips; cream soups*; blend sauces*, spreads, mixed
drinks, smoothies, and milkshakes.
HIGH
Pureeing &
Liquefying
Use to mix smoothies, frappes, liquefy thick mixtures
and blend whole fruits and vegetables.
PULSE
Controlled
Processing &
Bursts of Power
Use to control chopping and processing.
* When blending soups and sauces, make sure they’re cooled to room temperature first. Ninja® containers are
not intended for hot blending.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades,
blender bases, removable pots, racks, pans, etc.), which require regular maintenance and/
or replacement to ensure the proper functioning of your unit, are not covered by this
warranty. Replacement parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and other
debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourninja.com and
have the product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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