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We will need to know:
• The Model
Check the rating plate (See page 4 for the
location of the label)
• Date of purchase
See the warranty
• Details of problem
Flashing error codes, etc., in much detail as
possible
• Your name, address, and telephone number
• Desired date of visit
Follow-up Service
Follow-up Service
First follow the instructions in the troubleshooting
section. (See page 30-32)
If the error is not corrected, contact Noritz America
Technical Support at 1-866-766-7489.
Requesting Service
A warranty registration card is included separately.
Be sure that the installer name, date of purchase
and other necessary items are filled in.
Read the content carefully, and keep the warranty
card in a safe place.
For repairs after the warranty period, there will be
a charge on any service, and service will only be
performed if the unit is deemed repairable.
Warranty
Noritz will stock repair and maintenance parts for
this unit for the time period from the date of the
original installation as follows: twelve (12) years for
the heat exchanger and ten (10) years for remaining
parts.
Period of Time for Stocking Repair Parts
If you want to reinstall the appliance at a different
location, confirm that the gas and power supply
indicated on the rating plate are available at the
new location. If you are not sure, consult the local
utility company.
Reinstallation
NOTE
A request for service may be rejected
if the Water Heater is installed in a
location where working on the Water
Heater may be dangerous. Contact a
plumber.
If an error code is displayed, the model
name and code can be checked
(e.g. Error Code 20)
Blinking
(Display Example)
Blinking
• If more than one Water Heater is installed, this
procedure cannot be used.
• If the display is left untouched for
approximately 60 seconds, it will return to the
previous screen.
2. Press the ENTER button again. (Return to
previous screen.)
1. Press the ENTER button.
Model code
Product name of the Water Heater is displayed
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