MIXDECK – FAQ and Troubleshooting
Frequently Asked Questions
The MIXDECK is not connecting to my computer, or is not controlling my DJ software. Is
something wrong? (p.3)
How does the USB computer connection on the MIXDECK work? (p.2)
The knobs and sliders on the MIDXECK’s mixer aren’t moving the knobs and sliders in my DJ
software. Is something wrong? (p.2)
How do I setup my DJ software to work with the MIXDECK? I use Traktor, Virtual DJ, or Serato DJ
Intro. (p.3)
I am having authorizing the included software. What should I do? (p.8)
I lost my software disk or authorization code for the included software. What should I do? (p.8)
Audio from the two decks in Virtual DJ is being send to the wrong channels in the MIXDECK
mixer. (p.4)
Can I adjust performance or latency settings when using the MIXDECK with Virtual DJ LE? (p.4)
Some of my CDs aren’t reading in the MIXDECK. What should I do? (p.6)
When I turn on my MIXDECK, the screen reads PWR ON DEMO. How can I disable this feature?
(p.5)
My MIXDECK automatically plays inserted CDs when the unit is powered on. How can I disable
this feature? (p.5)
How can I get technical support or warranty service? (p.8)
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