Oki MC363DN User Manual

Troubleshooting > 141
D EALING WITH UNSATISFACTORY PRINTING
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE
Vertical white lines can
be seen on the printed
page.
The LED head is dirty. Wipe the LED head with a soft,
lint-free cloth.
The toner is low. Open the output tray and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the
toner cartridge.
Foreign materials may be
present in the image drum.
Replace the image drum
cartridge.
Light-shielding film of the
image drum cartridge is dirty.
Wipe the film with a soft, lint-
free cloth.
Printed images are
fading vertically.
The LED head is dirty. Wipe the LED head with a soft,
lint-free cloth.
The toner is low. Open the output tray and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the
toner cartridge.
The paper is not suitable for
the printer unit.
Use recommended paper.
Printing is light. The toner cartridge is not
properly seated.
Reinstall the toner cartridge.
The toner is low. Open the output tray and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the
toner cartridge.
The paper is moist. Use paper stored in proper
temperature and humidity
conditions.
The paper is not suitable for
the printer unit.
Use recommended paper.
Thickness and type of paper
are inappropriate.
Set the correct value of media
type and media weight in the
Media menu or set one value
thicker for media weight.
Recycled paper is being used. Set one value thicker for media
weight in the Media menu.
Partially faded images.
White spots and lines
appear in solid
printing.
Paper is moist or dry. Use paper stored in proper
temperature and humidity
conditions.
Vertical lines appear. The image drum cartridge is
damaged.
Replace the image drum
cartridge.
The toner is low. Open the output tray and tap the
cartridge a few times to evenly
distribute any remaining toner. If
symptoms persist, replace the
toner cartridge.

Oki MC363DN Specifications

General

Duplex printing	Yes
Print technology	LED
Time to first page (black, normal)	8.5 s
Time to first page (color, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	30 ppm
Print speed (color, normal quality, A4/US Letter)	26 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Time to first copy (black, normal)	12 s
Time to first copy (color, normal)	14 s
Copy speed (black, normal quality, A4)	30 cpm
Copy speed (color, normal quality, A4)	26 cpm
Scan to	CIFS, E-mail, FTP, HTTP, PC, USB
Scan drivers	ICA, TWAIN, WIA
Scanner type	-
Scan speed (black)	30 inch/min
Image formats supported	JPG, MMR, RAW
Document formats supported	PDF
Fax memory	8000 pages
Modem speed	33.6 Kbit/s
Fax transmission speed	2 sec/page
Fax speed dialing (max numbers)	300
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	45000 pages per month
Recommended duty cycle	0 - 5000 pages per month
Number of print cartridges	4
Page description languages	Epson FX, IBM ProPrinter, Microsoft XPS, PCL 5c, PCL 6, PDF 1.7, PostScript 3, SIDM
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	880 sheets
Total number of input trays	1
Maximum number of input trays	2
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	9, 10, C5, DL, Monarch
Photo paper sizes	10x15, 12.5x17.5 cm
Custom media width	64 - 216 mm
Custom media length	90 - 356 mm
Paper tray media weight	64 - 176 g/m²
Non-ISO print media sizes	16K, Executive (184 x 267mm), Folio (media size), Index card, Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Photo paper sizes (imperial)	4x6, 5x7 \
Multi-purpose tray media types	Envelopes
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 220 g/m²
Auto Document Feeder (ADF) media weight	60 - 105 g/m²
Display	LCD
Product color	Black, White
Display resolution	320 x 128 pixels
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print
Standard interfaces	Ethernet, RJ-11, USB 2.0
Optional connectivity	Wireless LAN
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (max)	1170 W
Power consumption (off)	0.5 W
Power consumption (sleep)	1.5 W
Power consumption (PowerSave)	20 W
Power consumption (average operating)	570 W
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 R2 x64, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2, Windows Server 2012 R2 x64, Windows Server 2012 x64
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Storage temperature (T-T)	0 - 43 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	509 mm
Width	427 mm
Height	444 mm