7 Frequently
asked
questions
My Bluetooth headset does not switch on.
The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with a
mobile phone.
The Bluetooth is disabled. Enable the
Bluetooth feature on your mobile phone and
turn on the mobile phone before you turn on
the headset.
Pairing does not work.
Make sure the headset is in pairing mode.
• Follow the steps described in this user
manual (see 'Charge and pair your
headset' on page 4).
• Make sure that the LED light flashes
blue and white alternately before you
release the power on/o button. Do not
stop holding the button if you see the
blue LED only.
The mobile phone cannot find the headset.
• The headset may be connected to a
previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the mobile phone again as
described in the user manual (see
'Charge and pair your headset' on page
4).
Voice dialing or redialing does not work on
my mobile phone.
Your mobile phone may not support this
feature.
The other side cannot hear me on the
mobile phone.
The microphone is muted. Press volume/
track control button once to enable the
microphone.
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headset.
The audio quality is poor and crackling
noise can be heard.
The Bluetooth device is out of range.
Reduce the distance between your headset
and Bluetooth device, or remove obstacles
between them.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also
supports A2DP (see 'Technical data' on
page 8).
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see 'Technical data' on
page 8).
For further support, visit
www.onkyo-headphones.com
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