Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
The map layer must be loaded before your mobile goes to offline mode. If not, you get a notification when selecting a
layer that you are offline.
Time View
Overview of Time View
You can manage and control the work of several resources at once on a mobile device on the Time view or the Manage
page.
Time view is designed to delegate the responsibilities of a dispatcher, who generally works from the office using Oracle
Field Service Core Application, to a field manager, who works with other resources in the field and uses Oracle Field
Service Mobile for Android and iOS.
Similar to that of a dispatcher, a field manager’s role is to monitor the activities resources (technicians), track possible
jeopardy situations that might take place while on duty, and promptly contact the resources if it becomes necessary.
In time view, field managers can easily monitor routes and activities of several other mobile resources along with
performing tasks of their own. Field managers can view the list of resources and their routes for several days, check
resource status and work load, get information on shifts and work skills, and contact a specific resource or switch to that
resource's interface.
Access Time View
To access time view in Oracle Field Service Mobile for Android and iOS you must have at least two resources assigned to
you as a user.
Note: Resources are assigned to a user in the Users screen in Oracle Field Service Core Application.
If there are no groups in Oracle Field Service Mobile for Android and iOS assigned to you as a user, you will be prompted
to create a group after logging in to the application. You will be redirected to the Group Details screen with the
corresponding notification displayed.
Click Create to start creating a group.
If you created at least one group, you will get directly to the Time View screen after logging in.
Time View Area
The time view, or Manage area, allows a dispatcher or field manager to view all resources routes with their activities
shown as color-coded blocks.
The functionality allows you to view routes for a single day, as well as access the multi-day view.
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