OWC THUNDERBLADE User Manual

OWC ThunderBlade
Support Resources
5
3.3 Contacting Technical Support
Phone: M–F, 8am–5pm Central Time
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int’l)
Chat: M–F, 8am–8pm Central Time
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
3.1 Troubleshooting
If you have more than one ThunderBlade, do not stack them. This can cause
performance issues related to thermal dissipation.
If your computer does not recognize the drive when it is connected, make sure
the cable is attached securely. You can also try plugging the cable into a dierent
Thunderbolt 3 port on your computer and/or trying a dierent Thunderbolt 3 cable.
PC users: if you have opened Disk Management but do not see the ThunderBlade
SSDs listed, make sure you follow the steps in Section 2.2 of the online User Guide.
Multiple permission steps are required for a PC to communicate properly with this
device; skipping one or more of those steps may result in the disks not being visible in
Disk Management.
3.2 About Data Backup
To ensure your les are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your OWC ThunderBlade and a second
copy on either your internal drive or another storage medium, such as an optical
backup, or on another external storage unit. Any data loss or corruption while using
the ThunderBlade (including with SoftRAID) is the sole responsibility of the user, and
under no circumstances may OWC, its parent, partners, aliates, ocers, employees,
or agents be held liable for loss of the use of data including compensation of any kind
or recovery of the data.
SUPPORT RESOURCES

OWC THUNDERBLADE Specifications

General

NVMe	Yes
Interface	PCI Express 3.0
Read speed	2800 MB/s
Write speed	2450 MB/s
SSD capacity	8000 GB
SSD form factor	M.2
Wi-Fi	No
USB version	-
USB connector	USB Type-C
USB ports quantity	2
Thunderbolt version	3
USB connector gender	Female
Certification	CE, FCC, RoHS
Product color	Black
Housing material	Aluminum
Mac operating systems supported	Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Windows operating systems supported	Windows 10
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	8 - 90 %
Cables included	Thunderbolt
Product type	SSD enclosure
RAID levels	0, 1, 4, 5, 10
Storage drive size	M.2 \
Installed storage drive type	SSD
Number of storage drives supported	4
Chipset	Intel® DSL6540
Noise level	0 dB
Data transfer rate	40 Gbit/s
Power source type	DC
AC adapter frequency	50/60 Hz
AC adapter input voltage	100 - 240 V
AC adapter output current	4.8 A
AC adapter output voltage	15 V

Weight and Dimensions

Depth	192 mm
Width	124 mm
Height	29 mm
Weight	676 g