Issue Corrective Action
My headset doesn't pair automatically. If your headset is an older model, you may need to enter a
p
assword before the headset can pair with your phone. Refer
to your headset documentation for more information.
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible solutions to common problems.
Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording canceled” displays
w
hen I pressed Start.
Check that there’s sufficient space on the USB flash drive.
The recording stops during a call. If the USB flash drive becomes full during recording,
recording stops and the message “USB device is full.
Recording stopped” displays.
Delete previous recordings to make space on the USB flash
drive.
The message “USB device removed unsafely. Recording
canceled” displays when I remove my USB flash drive during a
call.
Don’t remove the USB flash drive while recording. If you want
to remove the drive during a call, press Stop, and then remove
the drive.
The message “Unsupported USB device attached” displays. Use the compatibility matrix on
https://
compatibility.plantronics.com/deskphone for a list of
c
ompatible headsets.
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