Rath 2100 Series User Manual

Page 5
Problem Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure SmartPhone is connected to Ethernet port on VoIP board.
• Verify network connection going into unit.
Audio is low from the
speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 5.
• Make sure the speaker holes are not blocked.
Audio is distorted from
the speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 5.
• Check connections on all components in unit and network cable.
Called party says audio
is low:
• Microphone control needs to be adjusted.
• Make sure the microphone holes are not blocked.
When the called party
hangs up, call stays
connected:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 3-4).
Phone appears non-
functional. LED does
not ash and no audio is
heard from the speaker
when button is pushed:
• Check to make sure SmartPhone is connected to FXS port on VoIP board.
• Push button may be non-functional. Remove black switch JST connector from
SmartPhone board and short across the 2 pins to check board.
• Verify 12v or POE power to SmartPhone circuit board.
Unit will not call out. LED
by push button goes on,
then immediately off:
• Check to make sure phone line is connected to Ethernet port on VoIP board.
• VoIP phone may not be recognized on network.
• Take a laptop on the same IP scheme of VoIP phone and PING IP address of
VoIP phone through command prompt. Verify VoIP phone is showing on
network.
• Settings on VoIP phone may differ from SIP Server and need to be changed.
Troubleshooting
Adjusting the Volume
Volume Adjust VR1
Mic Sensitivity VR2
Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone
Sensitivity by adjusting VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough in the phone speaker, increase the volume
by adjusting VR1 a 1/4 turn clockwise.
Rath SmartPhone
If the volume is too low or high, adjust it by referring to the diagram and instructions below.

Rath 2100 Series Specifications

General

Brand	Rath
Model	2100 Series
Category	IP Phone
Language	English