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The player takes a long time to read files in a folder.
• File reading may take longer if too many files are put in a single folder. Re-organize your files into a
number of folders.
Song information is not showing correctly.
• Song information may not match your current player’s language setting. Change the language setting.
• Only English language is supported.
The player reports that it is full.
• You have filled the capacity of the internal memory of the player.
Cannot playback tracks on the player.
• Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.
• Bitrates support by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA files may be DRM protected and this player does not support playback of protected files.
Cannot play Audible files.
• Audible files are not supported by this player.
Cannot playback songs downloaded from my paid Music Server Provider subscription service.
• The player does not support DRM content, please make sure the songs are not DRM protected. (Digital
Rights Management).
Cannot transfer subscription music content to the player.
• The player does not support DRM content, please make sure the songs are not DRM protected. (Digital
Rights Management).
Visiting RCA website
Please visit www.rcaaudiovideo.com for:
• Product registration
• Latest firmware
• User manual
• Frequently asked questions (FAQ)
• Customer service and technical support information
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