Reolink Duo User Manual

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Troubleshooting
If your camera is not turning on, please
apply the following solutions:
• Make sure the power switch is turned on.
• Charge the battery with a DC 5V/2A
power adapter. When the green light is on,
the battery is fully charged.
If these won’t work, please contact Reolink
Support https://support.reolink.com
If the camera cannot scan the QR code
on your phone, please try the following
solutions:
If the camera fails to connect to WiFi,
please try the following solutions:
• Ensure that you have entered the correct
WiFi password.
• Put the camera closer to your router to
ensure a strong WiFi signal.
• Change the encryption method of the
WiFi network to WPA2-PSK/WPA-PSK
(safer encryption) on your router interface.
• Change your WiFi SSID or password and
Camera is not Powering on
Failed to Scan QR Code on
the Phone
Failed to Connect to WiFi
During Initial Setup Process
Safety Instructions of Battery Usage
Reolink Duo is not designed for running 24/7 at full capacity or around-the-clock live
streaming. It’s designed to record motion events and to live view remotely only when you
need it. Learn useful tips on how to extend the battery life in this post:
https://support.reolink.com/hc/en-us/articles/360006991893
1. The battery is built-in, so do not remove it from the camera.
2. Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery
charger or Reolink solar panel. Do not charge the battery with solar panels from any other
brands.
3. Charge the battery when temperatures are between 0°C and 45°C and always use the
battery when temperatures are between -20°C and 60°C.
4. Keep the USB charging port dry, clean and free of any debris and cover the USB charging
port with the rubber plug when the battery is fully charged.
5.Donotcharge,useorstorethebatterynearanyignitionsources,suchasreorheaters.
6.Donotusethebatteryifitgivesoanodor,generatesheat,becomesdiscoloredor
deformed,orappearsabnormalinanyways.Ifthebatteryisbeingusedorcharged,turno
the power switch or remove the charger immediately, and stop using it.
7. Always follow the local waste and recycle laws when you get rid of the used battery.
• Vary the distance between your camera
and the mobile phone so that the camera
can focus better.
•TrytoscantheQRcodeundersucient
lighting.
If these won’t work, please contact Reolink
Support https://support.reolink.com

Reolink Duo Specifications

General

Brand	Reolink
Model	Duo
Category	Security Camera
Language	English