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NOTE: You may also run into the following situations:
Voice Prompt
“SIM card cannot be
recognized”
“The SIM card is locked
with a PIN Please
disable it”
“Not registered on
network. Please
activate
your SIM cardand
check
the signal strength”
“Network connection
failed”
“Data call failed. Please
conrm your cellular
data plan is available
or import
the APN settings”
Camera Status
Camera cannot
recognize
this SIM card.
Your SIM card has a
PIN.
Camera fails to
register to the
operator network.
Camera fails to
connect
to the server.
The SIM card has run
out of data or APN
settings
are not correct.
Solutions
1. Check if the SIM card is facing
the reverse direction.
2. Check if the SIM card is not
fully inserted and insert it again.
Put the SIM card into your mobile
phone and disable the PIN.
1. Check whether your card is
activated or not. If not,
please call your operator
to activate the SIM card.
2. The signal is weak at the
current position.
Please move the camera
to a location with better signal.
3. Check if you are using the
correct version of the camera.
The camera will be in Standby
mode and reconnect later.
1. Please check whether the
data plan for the SIM card
is still available.
2. Import the correct APN
settings to the camera.
Set up the Camera on Phone
Step 1 Scan to download the Reolink App from the App Store or Google
Play store.