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L. RHEEM THERMAL WARRANTY – RPH SERIES POOL HEAT PUMPS
1. GENERAL
1.1
This warranty is given by Rheem Thermal Systems Group ABN 21 098 823 511 of 43 Marigold St, Revesby, New
South Wales.
1.2
For the purposes of this document, the Rheem Thermal heat pump water heater is referred to as the “unit”.
1.3
Rheem offer a trained and qualified national service network who will repair or replace components at the
address of the heat pump subject to the terms of the Rheem Thermal warranty. Rheem Thermal Service, in
addition can provide preventative maintenance and advice on the operation of the unit. The Rheem Thermal
Service contact number is 1300 132 950 with service personnel available to take your call from 9am to 4pm
Monday to Friday, (hours subject to change).
1.4
For details about this warranty, you can contact us on 1300 132 950
1.5
If a subsequent version of this warranty is published, the terms of that warranty will apply to units
manufactured after the date specified in the subsequent version.
1.6
The application of the Warranty is dependent on payment for the unit being made in accordance with the
Company's Standard Terms and Conditions.
2. TERMS OF THE RHEEM THERMAL WARRANTY AND EXCLUSIONS TO IT
2.1
The warranty period will commence from the end user’s date of purchase.
2.2
The decision of whether to repair or replace a faulty component is at Rheem Thermal’s sole discretion.
2.3
If you require a call out and we find that the fault is not covered by the Rheem Thermal warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired or replaced
by Rheem Thermal that service will be at your cost
2.4
Where a failed component is replaced under this warranty, the balance of the original warranty period will remain
effective. The replacement does not carry a new Rheem Thermal warranty.
2.5
Where the unit is installed outside the boundaries of a metropolitan area as defined by Rheem Thermal or further
than 25 km from either a regional Rheem Thermal branch office or an Accredited Rheem Thermal Service
Agent's office, the cost of transport, insurance and travelling between the nearest branch office or Rheem
Thermal Accredited Service Agent’s office and the installed site shall be the owner’s responsibility.
2.6
Where the unit is installed in a position that does not allow safe or ready access, the cost of that access, including
the cost of additional materials handling and/or safety equipment, shall be the owner’s responsibility. In other
words, the cost of dismantling or removing cupboards, doors or walls and the cost of any special equipment to
bring the pool heater to floor or ground level or to a serviceable position is not covered by this warranty.
2.7
This warranty only applies to the original and genuine Rheem Thermal unit in its original installed location and
any genuine Rheem Thermal replacement parts.
2.8
The Rheem Thermal warranty does not cover faults that are a result of:
a)
Accidental damage to the unit or any component (for example: (i) Acts of God such as floods, storms, fires,
lightning strikes and the like; and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the unit.
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