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Manufacturer’s National Service Department | 400 Captain Neville Dr. Waterbury, CT 06705
Rheem or Richmond 800-374-8806
f. The water heater experiences any water
pressure or ow interruptions, normal inlet
water pressure is outside of the published
specication for the heater; is exposed to
any condition that causes the heater to turn
on before the air is purged from the heater,
also known as a dry re; or
g. The water heater has been exposed
to conditions resulting from oods,
earthquakes, winds, re, freezing,
lightning, or circumstances beyond the
Manufacturer’s control; or
h. The water heater has been removed from
its original installation location; or
i. The water heater has been used for other
than the intended purpose.
3. Owner, and not Manufacturer or its agent/
representative, is liable for and shall pay for
all eld charges for labor or other expenses
incurred in the removal and/or repair of the
water heater or any expense incurred by Owner
in order to repair the water heater.
Subject to the terms and conditions set forth in
this limited warranty, if the Tankless Water Heater
fails or leaks because of defects in materials or
Manufacturer’s workmanship during the applicable
warranty period set forth above, Owner should
contact Manufacturer for a Returned Merchandise
Authorization (RMA). No returns will be accepted
by Manufacturer without an RMA number and
Manufacturer assumes no responsibility for a
water heater returned without an RMA number.
Water heaters should be wrapped and packaged
securely to avoid shipping damage. All shipments
of parts from the Manufacturer to the Owner
to replace defective components shall be made
via normal ground transportation. If expedited
shipment is required, it will be provided at
Owner’s additional cost.
HOW TO REGISTER YOUR
PRODUCT
To register, complete the
registration form by scanning
the QR Code. For additional
support contact:
Rheem or Richmond 800-374-8806
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