75
Error Code Possible Cause Solution
1L
Water heater has buildup of lime deposits. Contact a dealer or qualified service techni-
cian.
11
The gas shut-off valve is not fully opened. Check shut-off valve and open completely.
12
Gas service has been interrupted. Contact your gas utility company.
LP gas is running low (LP models only). Refill or replace your LP gas container.
14
Water heater is overheating. Contact a dealer or qualified service techni-
cian.
29
Neutralizer is clogged. Contact a dealer or qualified service techni-
cian.
31
Faulty inlet thermistor. Contact a dealer or qualified service techni-
cian.
33
Faulty outlet thermistor. Contact a dealer or qualified service techni-
cian.
61
Faulty blower motor. Contact a dealer or qualified service techni-
cian.
66
Faulty bypass motor. Contact a dealer or qualified service techni-
cian.
71
Solenoid valve circuit failure. Contact a dealer or qualified service techni-
cian. Flushing procedure may need to be re-
peated for excessive lime and scale build-up.
88
Reminder of flushing the heat exchanger and/
or replacing the water treatment filter.
Contact a dealer or qualified service techni-
cian.
90 or 99
Air intake or vent exhaust opening may be
blocked.
Remove any blockage. (Air intake requires 12
in. [30 cm] of clearance.)
The vent pipes on the vent termination may
not be connected properly.
Contact a dealer or qualified service techni-
cian.
P1
Not enough water flow to operate the unit. Increase the water flow from the fixtures.
Care Instructions
1. All questions, adjustments, repairs, and/or
routine maintenance should be directed to your
installer, plumbing contractor, or licensed service
agent. If your contacts have moved or are not
available, please refer to the telephone directory,
commercial listings, or local utility company for
qualified service assistance.
2. If your problem has not been solved to your
satisfaction, contact the Manufacturer National
Service Department at the following address:
Manufacturer National Service Department
800 Interstate Park Drive
Montgomery, AL 36109
Phone: 1-866-720-2076
When contacting the manufacturer, the following
information will be requested:
A. Model and serial number. (See page 8 or the
ratings plate on the side of the water heater.)
B. Address where the water heater is located.
C. Name and address of installation contractors
(page 8) and all qualified service companies that
have worked on the water heater.
D. Original installation date. (See page 8.)
E. Dates any service or preventive maintenance was
performed.
F. Details of the persisting problem.
G. List of businesses that have tried to fix this
problem, along with dates of service.
Call for Assistance
IF YOU NEED SERVICE
Service Information
CARING FOR YOUR WATER HEATER
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